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VoIP News Item
Covad Adds More Than 580 New Business Customers for Managed IP Communications Service Based on Cisco Solutions
Vertical Announces Strategic Partnership with Quintum and TeleVantage Certification with Quintum Switches and Gateways
CompUSA Selects Vodavi to Supply Carrier Class IP Terminals to Meet the Growing Demand for VoIP Services
EarthLink and Covad Announce Additional Markets for Innovative Bundle of Voice Services and High-Speed Internet
Inter-Tel Receives 'Best of Tests' Recognition from Network World Magazine
XO Holdings Reports Financial Results for Fourth Quarter and Year End 2005
The New Linksys Voice System 9000 Provides a Complete SIP-Based Multi-Line Phone System for Small Businesses
Avaya Wins Best in VoiceCon Award for Avaya one-X Quick Edition
Cisco Wins ``Best in VoiceCon Award'' for New Unified Communications System
NEC Unified Solutions Reports Growth in 2005 Enterprise Telephony Equipment Market, According to Leading Analyst Firm
Siemens and Yahoo! To Offer VoIP-Enhanced Services In the Home
Avaya and Microsoft Announce Intent to Expand Their Strategic Relationship to Integrate Business Communications Solutions
NEC Unified Solutions Expands Managed and Professional Services Offerings
Avaya IP and SIP-Powered Solutions Accelerate Enterprise Evolution to Intelligent, Open Communications
Avaya one-X Quick Edition Brings Intelligent IP Communications to Very Small Businesses and Small Branches of Enterprises
Cisco Introduces New Unified Communications System to Streamline Business Processes, Drive Productivity
Miercom Recognizes NEC Unified Solutions Among Top IP Communications Providers
AT&T, BellSouth to Merge
Aastra Reports Fourth Quarter Financial Results
Covad Announces Small Business VoIP and Broadband Distribution Deal With Intelisys at Spring 2006 Channel Partners Conference & Expo
Avaya and Samsung Electronics Form Strategic Alliance to Jointly Deliver Enterprise IP Telephony Solutions
Mitel Delivers Full-Value Enterprise IP Communications With Networked Business Solutions
Inter-Tel Announces Executive Appointment: Norman Stout Named Chief Executive Officer and Director
Investor Quarterly Update Fourth Quarter and Year-End 2005 Results
Vertical Growth Accelerates
XO Communications Expands Industry-Leading Business VoIP Services Bundle
3Com and Nuvo Team to Offer Managed IP Telephony Service With Around the Clock Monitoring for 3Com Convergence Solutions
Alcatel's OmniPCX IP Telephony Solution Rated 'Most Secure' By Miercom
Avaya Leads Global Enterprise IP Telephony for the Fourth Quarter and Full Year 2005
Cisco Leads Enterprise & Small-Medium Business Voice Market for All of 2005
Covad Communications Group Announces Fourth Quarter 2005 Results
Vodavi Receives INTERNET TELEPHONY(R) Magazine's 'Product of the Year' Award for 2005
Avaya Takes Top Honors in Multiple Market Awards
Inter-Tel Announces 2005 Fourth Quarter and Year-End Results Including Certain Restated Comparative Financial Results
Qwest Reports Solid Fourth Quarter Results
Cisco Systems Reports Second Quarter 2006 Earnings
Vodavi's New Telenium IP Communication System Delivers Cutting-Edge Mobility Services
3Com Acquires Majority Ownership of Huawei-3Com Joint Venture
Alcatel Reports Strong Fourth Quarter in 2005 and Full Year Net Income at Euro 930 Million, Up 61%
Mitel Receives Two TMC’s 2005 Product of the Year Awards
Nortel, Huawei to Establish Joint Venture to Address Broadband Access Market Plan to Jointly Develop Ultra Broadband Products for Delivery of Converged Services
Covad's Line-Powered Voice Service Named ''Product of the Year'' by Internet Telephony
3COM Appoints R. Scott Murray Chief Executive Officer
Inter-Tel Receives Two Frost & Sullivan Awards for R&D Excellence
Siemens in the first quarter 2006 (October 1, 2005 to December 31, 2005)
The New AT&T Delivers Strong Fourth Quarter, With Growth in Wireless and Broadband, Expansion in Business Services
Verizon Communications Reports Strong 4Q 2005 Results, Driven by Continued Growth in Wireless and Broadband
AltiGen Posts Record Revenue for Fiscal First Quarter 2006
BellSouth Reports Fourth Quarter 2005 Earnings
airBand Communications and Linksys to Launch First Trial of Hosted IP Communications Solution for Small Businesses
AT&T and Avaya Announce Global Strategic Alliance to Accelerate Business VoIP Migration
NEC Unified Solutions Receives INTERNET TELEPHONY(R) Magazine's 'Product of the Year' Award for 2005
3Com Delivers Business Continuity Through Easy-to-Deploy, Resilient Enterprise IP Communications for Branch Offices
Allied Telesyn and Aastra Technologies to Offer Affordable Enterprise VoIP Networking Solutions; Relationship Established to Promote IP Networking and Telephony Technologies
AT&T IP Voice Service Receives TMC 2005 VoIP Product of the Year Innovation Award
Avaya Intelligent Communications Solutions Simplify and Speed Collaboration and Messaging for IBM Lotus Users
Avaya Reports First Fiscal Quarter 2006 Results
Internet Telephony Magazine Selects Inter-Tel(R) 5000 2005 Product of the Year
Siemens IP Communication Solutions to be Integrated with IBM Enterprise Collaboration Products, Extending One-Click Calling and Conferencing for Improved Workforce Agility
Inter-Tel(R) Announces Plans to Introduce Inter-Tel 7000
Covad's PBXi Plus Provides Affordable Business-Class VoIP and Broadband Bundle to Small Business Market
XO Communications Tops 2.2 Billion Minutes of VoIP Traffic in Fourth Quarter of 2005
Aastra Intecom Announces World's Most Scalable Enterprise VoIP Solution; Pointspan(R) 4.5 is Latest Offering from Company with History of Leading Telecommunications Innovations
Vertical Introduces InstantOffice 7.0
Avaya Wins Miercom IP Telephony Competition for Second Consecutive Year
3Com Announces Planned Leadership Transition
Linksys Announces SIP-Based IP PBX, Desktop Phones, and Gateway for Internet Telephony Service Providers
M5 Networks Named One of VoIP Magazine's 20 Companies to Watch in 2006
AltiGen Communications, Inc. Receives INTERNET TELEPHONY(R) Magazine's 'Product of the Year' Award for 2005
MCI Receives INTERNET TELEPHONY(R) Magazine's Product of the Year Award for 2005
3Com Reports Q2 Fiscal 2006 Results
In-Stat Names Covad Market Leader Among Hosted VoIP Providers
Vodavi Announces 2005 Fourth Quarter and Year End Financial Results
Avaya IP Video Telephony Solution Integrates Desktop, Multipoint and Group Video Conferencing from Polycom
Inter-Tel Announces Release of Inter-Tel(R) 5000 v1.2
Microsoft and MCI Join to Deliver Consumer PC-to-Phone Calling
Mitel Delivers Open Standards to Simplify VoIP Deployments
New AT&T Doubles DSL Speed with New Access Option for Small and Medium-Sized Business Customers
New Avaya IP Solution Simplifies Business Communications for Telecommuters and Remote Workers
Avaya Regains Market Leadership in U.S. IP Telephony and U.S. Enterprise Telephony for the Third Quarter of 2005
BellSouth Expands Voice over IP Applications Portfolio
TalkSwitch® and BroadVoice Offer Compelling VoIP Solutions to Small and Multi-Location Businesses
Toshiba Receives INTERNET TELEPHONY(R) Magazine's New 'INTERNET TELEPHONY Excellence' Award for 2005; Toshiba's Strata CIX Lauded for Delivering Solutions That Improve VoIP/IP Telephony
Zultys Announces Wireless Conference Phone
Toshiba Launches More Powerful Platform for its Strata CIX Family of IP PBX Systems
3Com Extends Security and Convergence Support for Enterprise Businesses
BellSouth Introduces Faster High-Speed Internet Service for Businesses
Yankee Group Report Recognizes VoIP's Strong Growth Potential Among SMBs
Alcatel Partners With 2Wire to Accelerate Triple Play Delivery
Avaya Leads Global Enterprise Telephony Market for the Third Quarter of 2005
Courier Express Accepts Delivery of Mitel IP Communications Solution
Cisco Completes Purchase of Select Assets of Digital Fairway Corporation
M5 Networks Wins ‘Best SMB VoIP Service Provider Award’ from INTERNET TELEPHONY Magazine
XO Communications Signs 2,000th Business VoIP Services Customer
New AT&T Launches
Vertical Growth Accelerates. 2006 First Quarter Revenue up 241%
AltiGen Reports Full Year Financial Results for 2005
Cisco Systems Reaches Number One Position in Worldwide Enterprise Voice Market
D-Link(R) Delivers End-to-End IP Telephony Solution for Small Business
XO Communications Brings Industry-Leading Voice over IP Services Bundle to Businesses in Pittsburgh Metro Area
Linksys and MCI Team to Provide a Complete Voice and Data Hardware and Service Solution for Small Businesses
Linksys Unveils a Complete Line of Easy, Affordable Hosted Communication Products for Small Businesses
Microsoft and Cisco Systems Announce Support for ICE Methodology to Deliver End-to-End Media Connections Across NATs
Siemens in fiscal 2005 (ended September 30, 2005)
XO Communications Reports Financial Results for Third Quarter 2005
Cisco Systems Reports First Quarter 2006 Earnings
NEC Unified Solutions Announces Four Consecutive Quarters as Key/Hybrid Communications Systems Leader
Vertical Launches Professional Services Division with Appointment of David Looft to Vice President
XO Communications Announces Agreement to Create National Fixed Broadband Wireless Company
Covad Communications Recognized with Multiple Excellence Awards by INTERNET TELEPHONY(R) Magazine
MCI Announces Third Quarter 2005 Results
Nortel Reports Results for the Third Quarter 2005
NEC Unified Solutions Announces New Leadership
Qwest Reports Third Quarter Results: Revenue Trends Steady
ShoreTel introduces Small Business Edition of its award-winning IP PBX
Vodavi Receives INTERNET TELEPHONY(R) Magazine's New 'INTERNET TELEPHONY Excellence' Award for 2005
FCC Approves Verizon's MCI Acquisition
Federal Communications Commission Approves SBC/AT&T Merger
Toshiba Announces New Video Communications Solution for Its Strata CIX Family of IP PBX Systems
Alcatel Reports Third Quarter 2005 Results: Growth Strategy Pays Off
Epygi & ISI Communications Create the Complete SMB Solution
NEC announces results for the six months ending September 30th, 2005.
SBC/AT&T Merger Receives Clearance From U.S. Department of Justice
Verizon Communications Reports Strong 3Q Earnings Highlighted by Continued Gains in Wireless and Broadband
Verizon-MCI Merger Cleared by Justice Department
Covad Communications Group Announces Third Quarter 2005 Results
Sprint Nextel Investor Quarterly Update: Third Quarter 2005
Alcatel Receives INTERNET TELEPHONY® Magazine's NEW "INTERNET TELEPHONY Excellence" Award for 2005
Avaya Reports Fourth Fiscal Quarter and Fiscal Year 2005 Results
BellSouth Reports Third Quarter 2005 Earnings
ShoreTel’s IP PBX awarded PC Magazine’s Editors’ Choice
TalkSwitch® Expands Line of Desktop Telephone Sets With Introduction Of The New TS-200
Vodavi Announces 2005 Third Quarter Financial Results
Inter-Tel Announces 2005 Third Quarter Results
Sphere Communications Announces Alliance with BroadSoft to Deliver SIP Trunking
AT&T Announces Third-Quarter 2005 Earnings
SBC Communications Posts Strong Third-Quarter Results: Substantial Margin Expansion, Record Gain in DSL Lines, Double-Digit Data Revenue Growth and Further Advances at Cingular Wireless
A Decade of VoIP: Avaya Marks Ten Years Since Introduction of First Converged Telephony Solution for Enterprises
Nortel Announces Mike Zafirovski as President and CEO
Vertical Introduces InstantOffice Voice Server to Voice Enable Enterprise Applications
Avaya IP Telephony Applications Win Back-to-Back Miercom Awards for Best Mobility Support and IP Contact Center Reporting
Linksys and Skype Team Up to Launch New Cordless Handset to Drive Internet Phone Calling
MCI Expands Professional Services for Enterprise Customers
Avaya IP Telephony System for Small and Medium Businesses Enables Automotive Companies to Trade Up to Intelligent Communications
BellSouth to Launch Nationwide Business Data Service
XO Communications VoIP Traffic Exceeds More than 1.8 Billion Minutes in Third Quarter of 2005
3Com Outlines Path to Profitability
Covad Signs Agreement to Acquire NextWeb to Accelerate Entry Into Wireless Broadband
Siemens and 3Com Form Strategic Alliance to Provide Enterprise Security and Data Networking Alternative
AltiGen Communications Introduces Advanced Business VoIP Phone
Vodavi Introduces PathFinder IS
XO Communications Joins Stealth Communications Voice Peering Fabric
Cisco Ships Half a Million Integrated Services Routers and Achieves Fastest Product Ramp in Company History
M5 Extends its System to Clients’ Mobile Workers with IP blue's Business-Class VoIP Softphone
Vertical Growth Accelerates 2005 Fourth Quarter Revenue up 120%
XO Communications Receives INTERNET TELEPHONY Magazine's NEW "INTERNET TELEPHONY Excellence" Award for 2005
Nortel Realigns Organization to Strengthen Enterprise Focus, Drive Product Efficiencies, Deliver Global Services
MCI's Wide Array of Managed Services Receives 2005 Customer Service Leadership Award
Black Box Extends Commitment to Sell and Service Siemens Communications Solutions
Cisco Sells Its Six-Millionth IP Phone as Worldwide Demand Soars for IP Communications
3Com Reports Q1 Fiscal 2006 Results
Sprint Nextel Provides Merger-Integration, Financial Updates
MCI Drives Managed IP Communications Expansion With Cisco
MCI Unveils Next-Generation VoIP Portfolio for Business
Nortel Teams with Industry Leaders to Expand Market Reach of SIP Services
Qwest and Microsoft to Deliver VoIP Services via the Desktop to Small and Medium-Sized Businesses
Sprint and Avaya Link for VoIP and Wireless Solutions for Businesses
XO Communications Signs 1,500th Business VoIP Services Customer
Avaya Acquires Nimcat Networks
Broadwing Communications Launches VoIP Utility Services on New Converged Network
Cisco Delivers Smart, Simple and Secure Business Communications Solution to SMB and Mid-Market
Covad Retains Leadership for the Second Consecutive Year and Receives 2005 Market Leadership Award
TalkSwitch® and Pronexus Team to Deliver Integrated Voice Response Capabilities to Small Business
Vertical Introduces Version 7 of Award-winning TeleVantage IP-PBX and Contact Center
XO Interactive Deploys Convedia Media Servers for VoIP-Enabled Interactive Voice Response Solutions
Alcatel Debuts OmniStack LS 6200 Switch Family, Bringing Feature Rich 10/100 Enterprise Switching With PoE to Cost-Sensitive Network Edge
Avaya Helps Enterprises 'Mobilize Now' With New IP Telephony Promotion Driving Greater Workforce Mobility
Cisco Systems Introduces Quality of Service Certification for Managed Ethernet Services to Support IP Next Generation Networks' Voice and Video Services
SunRocket Selects XO Communications for VoIP Termination Services
Vertical Introduces MultiSite Reporter 2.0 for Retail Market
Full Line of SIP Phones Feature Standards-Based Security, Improved Firmware, Certified Compatible with SIP Telecom Infrastructure and Carrier Services, Worldwide
Vertical Announces Acquisition of Comdial
The New Sprint Opens for Business
Enhanced Multimedia Solutions from Nortel Designed to Improve Employee Productivity, Enable Secure, Reliable Communications; Multimedia Communication Solutions to Help Foster Innovation
Infonetics Research finds Mitel edges out key rivals in Q2 2005
Aastra Intecom Releases Hosted Contact Center Solution
Aastra Telecom Introduces CNX Conference Bridge
ShoreTel Recognized as Fastest Growing IP PBX Company
ShoreTel redefines mobility and increases options with 6th generation of its pure IP telephony platform
Synergy Reports Mitel Outpaces Competition in Enterprise IP Telephony in Q2
snom's SIP Telephones Plug and Play with IP Telephony Services Offered by More than 110 Carriers, Worldwide, on BroadSoft's Market-Leading BroadWorks® VoIP Application Platform
XO Communications and NEXL Network Systems Team to Deliver Full Suite of Managed Hosting Solutions to Businesses
Avaya Surpasses Seven Million IP Telephony Line Shipments
Broadwing Communications Delivers Voice and Data Communications Services to Fortune 200 Company UnumProvident
BCM50 Receives TMC Labs 2005 Innovation Award for INTERNET TELEPHONY® Magazine
Cisco SMB Growth Drives Record Distribution Order Volume
Sprint Nextel Completes Merger
High-Tech Manufacturing Companies Use Avaya IP Telephony to Build Seamless Communication with Branch Offices and Remote Workers
Cisco Systems Reports Fourth Quarter and Fiscal Year 2005 Earnings
MCI Announces Second Quarter 2005 Results
XO Communications Reports Financial Results for Second Quarter 2005
Epygi Technologies Expands VoIP Product Line Into 5 Continents and Over 40 Countries
Nortel Reports Results for the Second Quarter 2005
SBC Communications Announces Exclusive New Tools and Offers for Small Businesses
SBC Communications Announces New Hosted VoIP Contract with NCE Computer Group
Vodavi Expands and Enhances XTS-IP Applications
Alcatel and Amdocs Align to Accelerate IPTV and Other Next Generation Broadband IP Services
AMI-Partners' Study Points to Big Opportunity for IP Telephony among U.S. SMBs; SMB Adoption of IP Telephony is Gaining, Led by Medium Businesses
Vodavi Announces 2005 Second Quarter Financial Results
3Com Expands Reach into Voice over IP Market with Addition of Target Distributing
Qwest Reports Second Quarter Results: Improved Year-over-Year Revenue Trends, Expanded Margins, and Solid Progress in Wireless
Toshiba Telecom System Line Shipments Increase by More Than 80 Percent
M5 Networks’ Outsourced IP Phone System Now Used by More Than 8,000 Employees of New York Metro Area Businesses
XO Communications Signs 1,000th VoIP Services Bundle Customer
Alcatel Reports Second Quarter 2005 Results: Substantial Increase in Revenues and Net Income
Matsushita Reports First Quarter Net Profit Increase
Siemens in the third quarter (April 1 to June 30) of fiscal 2005
Toshiba Announces Consolidated Results for the First Quarter of Fiscal Year Ending March 2006
AltiGen Reports Solid Third Quarter 2005 Financial Results
Covad Communications Group Announces Second Quarter 2005 Results
Sprint Reports Second Quarter Results
Centrepoint Technologies Switches Name to TalkSwitch®
Verizon Communications Reports Second-Quarter Earnings of $2.1 Billion, With $18.6 Billion in Revenues
Zultys Raises the Stakes As VoIP Goes Wireless; Powerful WIP 2 WiFi Phone Takes IP Telephony beyond the Desktop
Alcatel Launches New North America Business Partner Program
Avaya Reports Third Fiscal Quarter 2005 Results
Inter-Tel Announces 2005 Second Quarter Results
XO Communications Brings Industry-Leading Voice over IP Services Bundle to Businesses in Minneapolis-St. Paul Metro Area
AT&T Announces Second-Quarter 2005 Earnings
Level 3 Reports Second Quarter 2005 Results
SBC Reports Strengthened Second-Quarter Results: Expanded Margins, Fifth Consecutive Quarter of Wireline Revenue Growth, Solid Progress at Cingular Wireless
Sprint Deployment of End-to-End Cisco IP Next-Generation Network Enables "Triple Play" Service Offerings to Enterprise Customers Worldwide
BT Selects Nortel Equipment for Hosted Business Voice over IP
Toshiba Receives TMC Labs 2005 Innovation Award From INTERNET TELEPHONY® Magazine
Covad Introduces Enhanced VoIP Services for Businesses with PBX and Key Systems
M5 Networks Surpasses 50th Client in New York Area Financial Services Sector
Mitel Expands Addressable Market With New Category Of IP Communications Platform
XO Communications VoIP Traffic Exceeds More Than 1.6 Billion Minutes in Second Quarter of 2005
Centrepoint Technologies and Mediatrix Telecom Make VoIP a Reality for Remote Teleworkers and Branch Offices
Covad Communications Receives TMC Labs 2005 Innovation Award from INTERNET TELEPHONY® Magazine
3Com Reports Fiscal Q4 Results, Records Sequential Revenue Gains Across All Regions
Southern Polytechnic State University’s ShoreTel system slashes per-user phone costs by nearly two thirds
Toshiba Receives Planet PDA Magazine's "Product of the Year Award" for 2004
Level 3 Expands Industry-Leading E-911 Platform for Voice Over IP to Assist Customers with FCC Compliance
AT&T Continues Expanding Global Network Services Portfolio for Businesses Worldwide
Avaya and XO Communications Collaborate to Provide Managed Services to Small and Medium-Sized Businesses
Vertical Demonstrates Telephony Integration with TeleVantage Product at LegalTech Conference
Avaya IP Contact Center Solution Receives Editor's Choice Award from Network Computing Magazine
Cisco Announces Significant New Security, Scalability and Desktop Enhancements for its SIP-Supported Customer Contact Solutions
ZULTYS ANNOUNCES 24 PORT POWER OVER ETHERNET SWITCH WITH -48 Vdc INPUT
PRIMUS Telecommunications Group Receives NASDAQ Notification
Vertical and 3t Systems Deliver Custom Call Center for National Jewish Medical and Research Center Lung Line
Avaya and Research In Motion to Extend IP Telephony Applications to BlackBerry on WLAN
Nortel's New Security Solution Sets Provide Anywhere, Anytime Protection for Multimedia Communications, Information Access
New Avaya IP Contact Center Applications Enhance Customer Service With Intelligent Communications
Toshiba and Third-Party FeatureFlex Applications Now Available for Toshiba Strata CIX IP and CTX Digital Telephone Systems
Uniden and 3Com Work Together to Provide Enterprise-Class Cordless Internet Telephony Phones
Cisco Systems Unified Messaging System Delivers New Security Capabilities, Higher Return on Investment and Increased Productivity for All Sizes of Organizations
Nortel Delivers Improved Customer Interaction for Enterprises
Nortel Delivers Voice over IP Solutions with Strategic Alliance Partners Calix, KEYMILE
Earthlink and Covad Announce Market Trial of Innovative Bundle of Phone Services and High-Speed Internet
New Services Portfolio Helps Customers Obtain Optimal Levels of Communications Performance and Reliability
Nortel Brings Power of Multimedia Communications to Microsoft® Office Outlook® 2003
Nortel Reports Results for the First Quarter 2005
Vertical Announces Continued Growth 2005 Third Quarter Revenue up 68%
3Com and Philips Form Strategic Alliance
Vodavi Receives 2004 'Product of the Year' Award from Communications Solutions Magazine
Cisco Systems Teams with Red Bull Cheever Racing to Bring Wireless and VoIP Technology to the Indianapolis 500
Alcatel provides M&C Saatchi with IP Telephony to increase functionality and reduce expenses
Comdial Corporation Announces its Intention to Reorganize Under the U.S. Bankruptcy Code and that an Investor Group led by Michael Falk Intends to Acquire the Business; Also Announces a New Credit Facility
Toshiba Expands Strata CIX Pure IP Telephone System Family
Toshiba Launches New Software Upgrade to Migrate Toshiba Digital Telephony Systems to Pure IP
3Com Enhances IP Telephony for Business with New IP Phones and Advanced Capabilities
Fifty Millionth Call Completed Over M5 Networks’ Outsourced IP Phone System
Siemens Announces New HiPath ProCenter Contact Center Solutions with Unique Multimedia Presence Tools to Drive First-Contact Resolution
Nortel Enables Advanced Communications for Smaller Companies, Branch Offices
Siemens HiPath OpenScape Telephony Control Link Named Best of Interop; Company Also Wins Three Network Computing Well-Connected Awards
Small and Medium Companies Transform Sales, Service Operations Using Avaya IP Telephony with Microsoft® CRM
Cisco Systems Reports Third Quarter Earnings
XO Communications Reports Financial Results for First Quarter 2005
BellSouth Offers VoIP Providers Additional Options to Connect E911 Calls
New Avaya IP Telephones Support Productivity Applications to Help Companies Share Information Faster and More Flexibly
Small and Medium Businesses Rank Mobility Applications As Top Priority in Keeping their Companies Running Smoothly
3Com Unveils New Managed Service Strategy for VoIP, Security and Infrastructure Solutions
EADS TELECOM North America Now Aastra Intecom
Introducing Inter-Tel Remote Support and Inter-Tel Web Conferencing
