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Headline: 3Com's NBX family of VoIP products has done well with SMB customers despite the company's lack of extensive history in the voice business. This has primarily been because of the products' ease of installation and attractive pricing, particularly in the case of the new NBX V3000. 3Com's products are widely available but not all of their resellers have significant VoIP experience. Overview: 3Com was founded in 1979 by Ethernet pioneer
Robert Metcalf. The firm derives most of its revenues from data
networking equipment, having started out developing network
interface cards and hubs. Then in June 1997, 3Com purchased US
Robotics, the leader in the dial-up modem market, for $6.6bn.
Products3Com NBX V3000 IP Telephony Solution
This newest 3Com VoIP product was launched at the end of
2004. It is a pure IP
PBX
and includes 4
auto attendant or voicemail ports with 400 hours of
storage and 4 analog trunk ports. 15 software IP phone
licenses are included in the base package. The V3000 has a
compact format designed to sit on a table or be mounted in a
rack, and runs the VxWorks real-time operating system.
Requires an external router for wide area VoIP connections.
The base package list price is $1,995. 3Com NBX 100 Communications System
This is the original product that NBX Corp launched in 1998. The software is now on its fourth generation. Positioned for up to 200 users. Has a 7 slot chassis. 3Com SuperStack 3 NBX Networked Telephony Solution
Includes the NBX V5000 chassis. Launched in 2001 to offer more capacity than the older NBX 100. Aimed at the market for up to 400 users with 10 or fewer locations. Options available include Disk Mirroring and Redundant Power. Cards from an NBX 100 can be re-used in a SuperStack 3 NBX system. 3Com 3100 Entry Phone
Launched in May 2005. Basic IP phone with 2 port Ethernet switch, message waiting LED and 4 fixed feature buttons. List price is around $100. 3Com 3101 Basic Speaker IP Phone
Entry level IP Phone. Support NBX or SIP protocols. 2 line display. Dual port 10/100 Ethernet for connecting to LAN and a PC. All the 3Com IP phones support Power over Ethernet. Listen-only speakerphone. A model is also available with a half duplex speakerphone. Gray or white. Software license is sold separately. 3Com 3102 Business IP Business Phone
All the features of the 3101 plus a full duplex speakerphone which means both parties can talk and listen at the same time, 18 programmable buttons and a headset jack. 3Com 3103 Manager IP Phone
Launched in May 2005, this phone can support high-speed Gigabit Ethernet and has a large display. 10 context sensitive soft keys. List price is around $350. 3Com 3106C Cordless Phone
Introduced in June 2005. Co-developed with Uniden, this multi-line cordless IP phone has a range of up to 1,000 feet from its base station. Uses the 900MHz cordless frequency so does not interfere with WLAN networks. 10 3106C phones can be attached to an NBX system. List price is around $400. A ruggedized version 3107C is also available, at around $500. 3Com NBX pcXset Client Software
A Windows based softphone for use on a PC equipped with a headset and microphone. 3Com Convergence Applications Suite
A suite of applications that provide telephony, messaging, conferencing and contact center services. Was a Product of the Year 2004 for Internet Telephony Magazine. Services3Com Network Health Check Service The data network is monitored during normal business usage, with a focus on overall performance. The report produced as a result can highlight areas for improvement. 3Com Voice Readiness Service This test service simulates voice traffic across an existing data network and can point to areas that might need upgrading or re-configuring prior to a VoIP deployment.
Sample SMB End Users
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